Well mines in the US, actually its been 7 hours away from my house for over a week now. Last week my bike was listed as "ready to ship" from their warehouse in Irvine, Ca. The owner of the dealership I'm going through said the longest it's taken Kawasaki to get a bike that's been listed as ready to ship to his dealership is 1 week but it's normally less time. So I was hoping to get it this past weekend. The weekend came and went still no bike. The dealership is closed Sunday Monday so once yesterday rolled around I emailed the owner of the dealership. He told me the bike was still listed as "ready to ship". But he said his Kawasaki representative was coming in and he'd ask the rep what was going on with my bike.JonTheChron wrote: ↑Wed Mar 28, 2018 11:20 amI figured that if they had reached eastern Canada it's because everyone else had got them..
I wonder when the next boat will arrive..
In the mean time I decided to do a search and see if there were any used 2017 H2s for sale anywhere. I was so angry that I didn't want to give Kawasaki another new sale. I ended up finding a dealership 3 hours away with an SX SE listed for sale with one on the showroom floor. That really ticked me off. Why did Kawasaki send one to sit on a showroom floor before mine that was pre-ordered with a deposit?
The owner of the dealership emailed me back and said that after the rep called around he said that it was scheduled to get put on a truck this Thursday or Friday. The owner of the dealership suggested that I call Kawasaki USA customer service because he felt like I had a legitimate issue with them. So I called and the guy I talked to did not give a $h!t. I complained that I ordered it in December and was told it will be here late January mid February at the latest. When it didn't show up then i was told no later than the end of March. But my bike won't be here until April. The guy stated well thats one of the risks you take when buying a new bike in its first year. I asked why bikes are showing up on dealership floors and mine had been listed as ready to ship for a week but still had not shipped. I explained that I'm 7 hours from the warehouse. The guy I talked to said that's due to logistics and they won't send a truck out to an area unless it's fully loaded. I asked him if that was the case why was there one sitting on a showroom floor 3 hours from my house. He said he didn't know what to tell me. I told him I was thinking about going and getting my deposit back and he said "Do want you feel like you gotta do".
So for customer service Kawasaki has really dropped in my opinion. By not telling us when the bikes will be here accurately, listing features that are not on the bike, charging for saddle bags on a sport touring bike and then having costumer service basically tell me that it's my fault for taking the risk and pre ordering a bike.
I emailed the owner of the dealership and told him how the customer service call went. I also explained that I wasn't mad at him but with Kawasaki and I appreciated all his help. I told him it was frustrating that Kawasaki does not care even though I'm spending a lot of money on this bike. My last 3 street bikes have been Kawasaki's and I'm not sure I'm going to give them anymore money. He replied and said that he understood but if I'm not 100% happy he feels like he's not doing his job right. He made some phone calls to corporate and complained on my behalf and asked them to reach out to me. (They haven't contacted me yet). He said that the last he spoke to the Kawasaki rep it seemed like something was happening and the phone calls were going somewhere. Because they were trying to take a bike off of one of the trucks for Wednesday's (todays) out going shipment and put mine on it. He also stated that someone had screwed up and per their contact with the shipping company the bike has to ship within 7 days of being listed as ready to ship. So they might refund the destination fees.
But I'm going to take the paperwork I got on my trade in bikes and see if the Ducati shop can match it on the new V4 S today.
